Refund & cancellation policy

Plans change. Here is exactly what happens when you cancel a ShweTicket order.

1. 1. Cancel up to 24 hours before the event

   You can cancel a paid order yourself from Orders on the website or in the app, as long as the event starts more than 24 hours later and none of its tickets have been scanned at the gate. After that, tickets are non-refundable.

2. 2. 75% back — as membership points

   We credit 75% of the amount you paid to your ShweTicket points balance (1 point = 1 MMK at checkout). Refunds are never paid in cash or back to your wallet. Points you had used on the order are returned in full; points you earned from it are removed.

3. 3. Use your points on any event

   At checkout, tap “Use your points” to turn them into a discount on your next tickets. Points do not expire.

4. 4. Cancelled or rescheduled events

   If an organiser cancels an event, every paid order is refunded automatically at 100% in points. Rescheduled events keep your tickets valid for the new date.

5. 5. Transfers and scanned tickets

   Tickets you have sent to a friend can only be cancelled by their new holder. A ticket that has already been scanned at the gate cannot be refunded.